About
On completion of Introduction to Customer Service course you will: - Understand what customer service is - Understand why excellent customer service is important - Be able to identify our customers - Understand how to apply the Trust Service Standards - Have learnt basic everyday skills in dealing with customers - Understand how to give your best when dealing with difficult customer interactions - Be equipped with strategies to protect your own wellbeing when dealing with customers who challenge us This course can be completed in about 45 minutes (depending on coffee/tea/bathroom breaks and interruptions). Designed with simple language and a certificate of completion that you can reference in your resume or provide to your employer/clients.